The
ESTA Code of Conduct
The members of the Entertainment
Services and Technology Association share a common commitment through
this statement of ethical practices to promote the highest possible standards
of professional conduct. All members of ESTA pledge the following:
- To abide by all applicable laws, codes and regulations, and protect
the public against fraud and unfair trade practices.
- To maintain the highest level of safety for all products and services,
and support the development of industry standards and safe practices.
- To provide a safe working environment.
- To present products and services honestly without misrepresentation.
- To be responsive to and available for customers before, during and
after the sale.
- To refrain from discriminatory practices in dealing with customers
and associates.
- To share knowledge, expertise and skills to advance the industry while
respecting the confidentiality of customers and associates.
- To recognize the rights of others to compete for business.
- To fully disclose common or related ownership of entities involved
in any competitive bid process.
- To fully disclose the terms and conditions of all agreements or undertakings
to all relevant parties.
- To follow through and complete any lawful agreement.
- To support and honor the Association by taking a pro-active role in
ESTA activities and promoting the Association to the industry.
This Code of Conduct is a guideline and does not represent the entire scope
of good conduct and ethical behavior. Acceptance of and adherence to this
Code is a condition of membership.
Procedure for Filing and Processing Complaints
(PDF)
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